// 04 Our services: AFNOR French Standard
Our TWINNER stores comply with the requirements of the new AFNOR French Standard - Hire - X50-007, Guaranteed Service Quality , which applies to the hire of winter sports equipment by professionals to private individuals.
The aim of the standard is to define the service provided, by specifying its key elements and the characteristics of those with a direct impact on service.
The following areas of analysis are covered by the standard: sport, sports/ski/snowboard equipment, binding elements, boots, helmets, service, hire, the contract, customer/supplier relations, information provided to the public, classification, qualification, personnel, equipment hygiene, maintenance, the customer satisfaction survey.
